HOW ARE COUNCILS CREATING SMART PLACES?
Councils in the UK are currently challenged with simultaneously adapting both to unprecedented levels of change and slashed budgets. While the digital revolution is the main harbinger of the necessity to change – bringing with it artificial intelligence, migration to cloud services, issues of cyber security, big data, general data protection regulation (GDPR) and shared services – the very structure of local government has also changed. In recent years we have witnessed the integration of public health with social care, welfare reform and the commercialisation of councils.
In this environment, how do councils continue to deliver services that are fit for purpose while meeting the expectations of an ever more digitally smart citizen?
WHY DO COUNCILS NEED A DIGITAL STRATEGY?
Increasingly we rely on digital services to facilitate our everyday lives. From ordering and paying for items online to researching a place to eat, reading newspapers, ordering taxis and communicating worldwide, digital technology satisfies our need to have everything right now. Citizens also expect greater transparency from service providers along with information that can be accessed at all times. While local government is aware that this digital transformation needs to be embraced, the question is how?